The best way to contact us is by phone, 301-990-6195, or toll-free 1800-834-8657. We try our best to answer all calls the first time, and so as long as you call during our office hours Monday - Friday 10-6 or Saturday 10-5, you should catch a live human. For technical support call 301-947-7450. Our technical service hours are Monday - Friday 9:00 - 5:30, and closed on weekends.

We are also happy to answer email! It takes a little more time, so please allow up to 24 hours for a response. sales@washingtonfireplace.com       tech@washingtonfireplace.com